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S36 · Pipeline skill

Check benefits and support

Check identity and benefits, calculate charges and have support resolve disputes before notification.

Identity and benefit lookup + fee calculation + human dispute handling

Pipeline: 4 steps
Human review: 1
Components: 6

Proposed composition; integration pendingSynthetic data

Download · ZIP · 17KB Pipeline

Check benefits and support — Synthetic walkthrough of inputs, step handoffs, human review and the final result. Live services still need integration.

01Pipeline

Base pipeline

Ordered steps. Each consumes the previous output; review gates hold until a person accepts.

Starts from: Account, benefit events and service issue
Delivers: Resolution notice and traceable history

Review contract

People decide at review gates; components supply data, drafts or review surfaces. Unaccepted outputs do not advance.

Integration note

Explicitly link wallet and membership identities; sign-in alone does not establish paid benefits.

01
Check identity and benefits
Input
Account, benefit events and service issue
Output
Verified account and benefit state
- Wallet sign-in and member administrationSignature challenge verification + member sessions and roles
- Membership and loyalty pointsTier and points state management + event ledger
02
Calculate adjusted charges
Input
Verified account and benefit state
Output
Charge list with benefit details
- Checkout settlement and loyalty calculationMinor-unit calculations + benefits and payment timing
- Coupons and multicurrency booking pricingDiscount eligibility checks + discount and currency calculations
03
Review and decide handling
Human review
Input
Charge list with benefit details
Output
Human-approved resolution and support ticket
Decided byAssigned reviewer or requesting user
- Support tickets and notification inboxIssue assignment and reply history + notification read state
04
Notify and retain history
Input
Human-approved resolution and support ticket
Output
Resolution notice and traceable history
- Localized transactional notificationsBusiness state to localized messages + delivery receipts
- Support tickets and notification inboxIssue assignment and reply history + notification read state

02Industry versions

Industry versions

Lifestyle & consumer apps Transferable use Let digital-service users check points and discounts, route charge disputes to support and retain traceable resolution notices.

Adaptation Replace hotel pricing models and link wallet or account identities; sign-in cannot imply paid entitlement.

01
Check user identity and benefits
Input
User account, membership benefits and charge issue
Output
Account and current benefit state
- Wallet sign-in and member administrationSignature challenge verification + member sessions and roles
- Membership and loyalty pointsTier and points state management + event ledger
02
List charges after benefits
Input
Account and current benefit state
Output
Discount, points and payable details
- Checkout settlement and loyalty calculationMinor-unit calculations + benefits and payment timing
- Coupons and multicurrency booking pricingDiscount eligibility checks + discount and currency calculations
03
Support reviews and resolves disputes
Human review
Input
Discount, points and payable details
Output
Human-approved resolution
Decided byAssigned reviewer or requesting user
- Support tickets and notification inboxIssue assignment and reply history + notification read state
04
Notify the user and retain history
Input
Human-approved resolution
Output
Resolution notice and traceable ticket
- Localized transactional notificationsBusiness state to localized messages + delivery receipts
- Support tickets and notification inboxIssue assignment and reply history + notification read state

Lifestyle & consumer apps · Solutions →

03Parameters

Parameters

From the pack’s params.schema.json. Choose values to build a synthetic request.

skills/_pipelines/membership-and-support/params.schema.json

locale · required industry · required adapter_mode · required Human review · 3 Review and decide handling

Request (synthetic)

{
  "synthetic": true,
  "run_id": "synthetic-example",
  "locale": "en",
  "industry": "base",
  "adapter_mode": "local",
  "records": [
    {
      "id": "synthetic-record-1",
      "synthetic": true,
      "text": "Synthetic observation A: a draft needs review."
    },
    {
      "id": "synthetic-record-2",
      "synthetic": true,
      "text": "Synthetic observation B: retain the unresolved question."
    }
  ],
  "decisions": {}
}

04Member components

Member components

Wallet sign-in and member administration

Signature challenge verification + member sessions and roles
- Finance · Source-supported industry
- Healthcare · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 1 pipeline
Membership and loyalty points

Tier and points state management + event ledger
- Travel & hotels · Source-supported industry
- Business & general services · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 1 pipeline
Checkout settlement and loyalty calculation

Minor-unit calculations + benefits and payment timing
- Travel & hotels · Source-supported industry
- Business & general services · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 1 pipeline
Coupons and multicurrency booking pricing

Discount eligibility checks + discount and currency calculations
- Travel & hotels · Source-supported industry
- Business & general services · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 1 pipeline
Support tickets and notification inbox

Issue assignment and reply history + notification read state
- Travel & hotels · Source-supported industry
- Business & general services · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 1 pipeline
Localized transactional notifications

Business state to localized messages + delivery receipts
- Travel & hotels · Source-supported industry
- Healthcare · Transferable use
- Lifestyle & consumer apps · Transferable use
- +1 more
Working 2 pipelines

05Skills pack

Skills pack

Runnable reference on synthetic fixtures with tests. Domain contracts, services and approvals still need integration.

membership-and-support-1.0.0.zip

Contains SKILL.md, pipeline.json, params.schema.json, runner, tests, fixtures, integration checklist and sources.

Synthetic workflow reference; service integration pending

Download · 17KB

SHA-256 6c5bb4a28d74430990f811736be46e4b795e0aa3e16c33849b61c158ba87cce1