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Agent OS · Component · support-chat-bridge

Customer support and messenger bridge

Working Synthetic data T7 · Agent Step Chain
Card loop (640 × 360). The full demo for this component is not rendered yet.

What it does

Persist customer conversations and bridge user messages and administrator replies through a messenger channel.

Core pattern

Service conversation persistence + two-way message bridging

Input
Customer message or messenger update
Output
Thread history, unread counts and bridged messages

Key parameters

NameTypeDefaultValues
operationstringhistoryhistory · send · messaging_platform_webhook · admin_reply
message———
message_limitinteger40001–100000
poll_interval_msinteger2000100–300000
limitinteger1001–10000

Maturity and limits

Working

Phase 2: source paths and implementation inspected statically; tests and external integrations were not executed. Maturity rates repository implementation, not a verified production deployment.

Provider credentials required; customer and booking data need tenant isolation. Manifest declares ISC; verify bundled assets and supplier terms.

2 sentences citing source paths or vendor names omitted for publication.

Used in pipelines

Industry tags

  • Travel & hotelsSource-supported industry

    For work involving destinations, room rates and bookings, use service conversation persistence followed by two-way message bridging.

  • HealthcareTransferable use

    For hospital appointment and administrative service desks, use service conversation persistence followed by two-way message bridging.

Skills pack

Contract scaffold and deterministic mock

Download · 11KB

SHA-256 e4291da144c3ab0b89e1b9ca68774a5c01f4c29e8c30f86d5c8425afee5de901

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