Agent OS · Component · support-data-lifecycle
Support case and user-data lifecycle workflows
What it does
Manage support tickets, authorized export/deletion, temporary exceptional access and minor-protection workflows backed by product-owned data.
Core pattern
Support cases and temporary access + authorized export or deletion
- Input
- Support request and authorized user reference
- Output
- Case record, data export/deletion result and audit evidence
Key parameters
| Name | Type | Default | Values |
|---|---|---|---|
| operation | string | ticket_create | ticket_create · ticket_read · export_request · deletion_request · deletion_approve · break_glass_open · break_glass_close · minor_review |
| scope | — | — | — |
| reason | string | — | — |
| duration_seconds | integer | 60 | 1–86400 |
| review_decision | — | — | — |
Maturity and limits
Concrete support services, product-owned deletion path and support tests; docs record completed export integration. Phase 2: source paths and implementation inspected statically; tests and external integrations were not executed. Maturity rates repository implementation, not a verified production deployment.
No root reuse license found; user conversations, memory and real-person profiles are sensitive; current local SQLite/ops boundaries need hardening for multi-tenant deployment. Sensitive-data workflows require strict access and retention controls.
1 sentence citing source paths or vendor names omitted for publication.
Used in pipelines
Industry tags
- Lifestyle & consumer appsSource-supported industry
For work involving opt-in interactions, digital services and personal preferences, use support cases and temporary access followed by authorized export or deletion.
- HealthcareTransferable use
For hospital appointment and administrative service desks, use support cases and temporary access followed by authorized export or deletion.
Skills pack
Contract scaffold and deterministic mock
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